How To Reach Our Concierge

Our client concierge service is the primary point of contact for all charter enquiries. We operate on a consultative basis, preferring to understand your objectives in detail to curate a truly personalised experience. The most effective way to begin is by completing the enquiry form on this page, providing us with your initial thoughts, desired dates, and party size. This allows our specialists to prepare for a more productive follow-up conversation.

Each enquiry is assigned to a dedicated charter specialist with deep-rooted experience in Indonesian maritime expeditions. Their role is not merely to process a booking, but to act as your personal advisor, guiding you through the possibilities that a voyage on a silent, **zero emission phinisi** can offer. From crafting dive-centric itineraries to arranging cultural immersions in remote villages, their expertise is at your disposal.

Response Time & Process

We are committed to providing a considered and timely response. Upon receiving your initial enquiry, you can expect an acknowledgement within four business hours. A dedicated specialist will then conduct a thorough review and reach out to you personally, typically within one business day, to schedule a preliminary consultation call at your convenience.

Our process is structured to ensure absolute clarity and precision. Following the initial call, we will develop a preliminary, non-binding itinerary and charter proposal. This document serves as a foundation for further refinement. We believe in a collaborative approach, meticulously adjusting every detail until the proposed journey perfectly aligns with your expectations for a world-class luxury charter.

Languages We Operate In

Our international team is fluent in several languages to ensure clear and effortless communication with our global clientele. Our primary languages of operation are English and Bahasa Indonesia, which allows for seamless coordination both with you and our local crew and partners on the ground across the archipelago.

Additionally, members of our concierge team are proficient in Mandarin, French, and German. Should you require communication in a language not listed, we are able to arrange for professional translation services to facilitate our discussions. Our goal is to ensure you can articulate your vision with complete comfort and confidence.

Office Hours & Time Zones

Our main operational office is based in Bali, Indonesia. We operate on Central Indonesia Time (WITA), which is GMT+8. Our core office hours are from 9:00 AM to 5:00 PM, Monday to Friday.

We understand that our clients are located across the globe. While our detailed planning and administrative work occurs during these hours, we actively monitor enquiries 24/7. We make every effort to accommodate different time zones when scheduling consultations, offering flexibility to connect at a time that is most suitable for you.

Visiting Indonesia (Bali / Komodo / Raja Ampat) — Logistics

Our team provides comprehensive logistical support to ensure your journey to the vessel is as smooth as the voyage itself. Indonesia is a vast archipelago, and reaching its most pristine destinations requires precise planning. We manage all domestic transfers, from private jet arrivals to chartered local flights.

To reach Komodo National Park, you will fly into Labuan Bajo’s Komodo Airport (LBJ), typically via a short flight from Bali’s Ngurah Rai International Airport (DPS). For the remote wonder of Raja Ampat, the gateway is Domine Eduard Osok Airport (SOQ) in Sorong, West Papua, usually accessed via Jakarta (CGK) or Makassar (UPG). Our ground team will greet you upon arrival at any of these ports, handling all luggage and ensuring a seamless, air-conditioned transfer to the harbour where your **zero emission phinisi** awaits.

Frequently Asked Questions

What does “zero emission” mean in practice?

Our vessel operates entirely on a state-of-the-art electric propulsion system, powered by a substantial bank of marine-grade batteries. These are recharged by a combination of solar panels and, when necessary, a highly efficient, silent generator. This means that while cruising, anchoring, and exploring, the yacht produces zero exhaust fumes, zero engine noise, and zero vibrations, allowing for a uniquely immersive and non-invasive experience of nature.

What is the guest capacity of the phinisi?

The phinisi is designed for intimate and exclusive charters, accommodating up to 12 guests in six beautifully appointed suites. This ensures a high degree of privacy and a superlative level of personal service from our professional crew. The vessel’s layout is optimised for comfort, with expansive communal areas, private nooks, and seamless indoor-outdoor flow, making it ideal for families, groups of friends, or corporate retreats.

Are the charter itineraries fixed?

No, all our itineraries are fully bespoke. The routes suggested on our website serve as inspiration, showcasing the incredible potential of a given region. Your final journey is crafted in direct consultation with your charter specialist, based entirely on your interests. Whether your focus is on world-class diving, cultural encounters, culinary exploration, or pure relaxation, we design the voyage around you, ensuring every day is perfectly aligned with your desires.

What level of diving support is available on board?

We offer a comprehensive, PADI-certified diving programme suitable for all experience levels, from beginner to expert. The yacht is equipped with brand-new, top-of-the-line Scubapro equipment, two compressors, and a dedicated dive tender. Our experienced, multilingual dive instructors guide you to the most spectacular and uncrowded sites, prioritising safety and environmental responsibility at all times. Nitrox is available for certified divers upon request.

How do you cater for specific dietary requirements?

Our professional chef is highly experienced in catering to a wide range of dietary needs, including vegetarian, vegan, gluten-free, kosher, and halal, as well as specific allergies. Prior to your charter, we will provide a detailed preference sheet to understand the culinary tastes and requirements of every guest. We pride ourselves on sourcing the freshest local and organic ingredients to create exquisite, healthy, and personalised menus throughout your voyage.

Is the phinisi suitable for families with young children?

Absolutely. We welcome families and can tailor the experience to be safe, engaging, and educational for guests of all ages. We can arrange for specific safety equipment, such as child-sized life jackets and cot beds. Our crew can also create child-focused activities, from guided snorkelling sessions in calm bays to beach treasure hunts and introductory marine biology lessons, ensuring a memorable adventure for the entire family.

What is the best time of year to visit Komodo and Raja Ampat?

Indonesia’s key charter destinations have distinct seasons. The best time for Komodo is during the dry season, from April to November, offering calm seas and clear skies. Conversely, Raja Ampat is best visited between October and April, when the waters are at their calmest and visibility is optimal for diving and snorkelling. Our experts will advise on the ideal timing based on your destination choice and desired activities.

How does the charter support local communities and conservation?

Sustainability is the core of our philosophy. We actively support local economies by sourcing provisions from community-run farms and markets. We partner with local conservation NGOs in both Komodo and Raja Ampat, contributing to reef protection and community education programmes. A portion of our charter fee directly funds these initiatives. Our silent, **zero emission phinisi** also minimises our physical impact on the delicate marine ecosystems we are privileged to visit.

What communication and safety systems are on board?

The vessel is equipped with the latest in maritime safety and communication technology. This includes satellite internet (VSAT), satellite phones, VHF/SSB radios, radar, GPS, and a full suite of emergency equipment that exceeds international safety standards (SOLAS). Our crew is professionally trained in first aid, emergency response, and sea rescue protocols, ensuring your complete peace of mind even in the most remote corners of the archipelago.

What is the booking and payment process?

Once you approve the bespoke itinerary and charter proposal, we issue a formal charter agreement based on MYBA (The Worldwide Yachting Association) terms. To secure your booking, a 50% deposit is required upon signing. The final 50% balance, along with any APA (Advanced Provisioning Allowance), is typically due 30 days prior to the charter start date. We accept payment via international bank transfer.